Shopping Basics

The Arriving Time = Processing Time + Shipping time
After the payment is received, Order process time needs 5-7Business Days .
Email will be sent to you if any update of your order and require your timely reply .
make sure the email address you provide when placing the order is effective .

Shipping time will depend on the destination country and the shipping method you choose .

Your estimated delivery date includes processing time and delivery time .
Once the order is shipped out we will email you the tracking number and shipping company .
Pls track the parcel online by that information provided .
If your estimated delivery date has passed and you haven’t received your order.
please email us Support@ootddress.com for further help.

Sometimes it takes some time to update the information.

When your order has been taken by shipping agent.

All packages need to go through a strict quality control and disinfection process before shipment to ensure customers’ safety, which may cause a slight shipping delay.

If the parcel is in transit or under clearing customs,

The information will not be updated until it reaches next shipping station.

Sometimes the shipping company may not update the package information in time.

We will try to update that info for you or please feel free to contact us to ask for help.

Ootddress provides two ways for tracking:

Shipping Email: It contains your tracking number and tracking link.
Track via the “Order Tracking” Link at the bottom of ootddress.com

We highly recommend reviewing all Order information before submitting as we work hard to ensure that your order is processed + shipped as quickly as possible.

 

If your order status is “Unfulfilled” – we may be able to make adjustments to your shipping address or products. Please give our Customer Care Team a email immediately at Support@ootddress.com if your order requires a change.

 

If your order status is “Fulfilled” – then unfortunately we are NOT able to make any changes as the order has already left our Warehouse.

Ootddress accepts all major credit/debit card through PayPal as shown in footer function and all prices are displayed in USD. If shopping Internationally, please take into consideration the price conversion from USD to your country’s currency because the price listed at checkout may differ from your bank statement.

Shipping & Returns

If you aren’t completely satisfied with your purchase, you can return it within 30 days when you get your items. Items must be unworn, unwashed, and have the corresponding original packaging included (according to SKU) . Items must be free of stains, makeup, deodorant, or wear.If we can’t sell it again, we won’t refund or exchange for you. If you decide to return, Please contact support@ootddress.com in time!

Normally, our customers would not be charged any tariffs.
However, because of increasingly strict customs inspection, it happens sometimes.
We have no control over these charges and we can’t tell you what the cost would be,
as customs policies and import duties vary widely from country to country.

Sorry.Currently the free shipping service is not available .
But if you place a bulk order which order amount over 3000 USD.
feel free to email us Support@ootddress.com and we will try to apply you discount on the shipping fee.

To report a damaged item, please use the following process:

 

1) Contact our Customer Care team via customercare@ootddress.com

 

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

 

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

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Still have questions?