Returns & Refund Policy
Last updated on: Sep 20, 2022
We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.
Our Return Policy :
- Items shipped from Ootddress.com can be returned within 30 days upon receipt.
- Because of hygiene reasons, swimwear are not eligible for return.
- Items must be returned unworn, unwashed, and with all original tags attached.
- Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
How do I make a return?
- Sign into your Ootddress account.
- Find the order in My Orders.
- Click on the “Return” button.
- Indicate the reason and upload a picture of the product, and submit.
- Once your Refund Request is Approved We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
- Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
- Drop off your package at the delivery point closest to you. (Please keep the return receipt and send it to us).
How will I get my refund？Your request will be processed within 1-2 business days after we receive your return. The refund will be issued to your original payment account.
Note: The original shipping fee, handling fee are non-refundable.
NOTE: If you have any issues with your return go to your order > View Order Message > Add a message explaining your problem and we’ll contact you within 24 hours or contact us via email at [email protected]
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.